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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,571 topics in this forum

  1. Contacts Profile Design

    By Jim,
    • 1 reply
    • 125 views

  2. Data Import Configurations - [lastLogon] & [lastLogonTimestamp] from AD

    By Mark (ESC),
    • 1 reply
    • 167 views

  3. Raise new type

    By chriscorcoran,
    • 4 replies
    • 204 views

  4. Confusion with the new 'All Request Access" Role

    By Frank Reay,
    • 1 reply
    • 177 views

  5. Create New Request (Agent) - Service Quick Search

    By George Zippo,   
    • 3 replies
    • 280 views

  6. Change Default Setting for Linked Entities within an Asset to include Closed and Cancelled requests

    By Frank Reay,
    • 1 reply
    • 169 views

  7. Email Template Group

    By Alisha,
    • 2 replies
    • 215 views

  8. Make 'Likes' update status of Requests

    By talltim,
    • 1 reply
    • 172 views

  9. Asset Table issues

    By Jim,
    • 7 replies
    • 251 views

  10. 404 message appearing

    By Blowerl,
    • 3 replies
    • 254 views

  11. How to Hide Contacts & Organisation Menus

    By Malcolm,
    • 0 replies
    • 122 views

  12. Can login screen image be changed?

    By Stuart Torres-Catmur,   
    • 2 replies
    • 174 views

  13. Corporate linked SLA no longer shows times after adding a Service specific on to a separate service

    By Mark Priest,
    • 0 replies
    • 119 views

  14. Service level response and resolution timers have stopped working since Xmlmc method invocation failed for BPM updating service level fix??

    By Mark Priest,
    • 1 reply
    • 125 views

  15. Adding multiple authorisers individually only generates one activity

    By Gareth Cantrell,   
    • 3 replies
    • 239 views

  16. KE00175731: Incorrect request closure category separator when category is set by workflow

    By will.good,
    • 4 replies
    • 413 views

  17. Quick notes section?

    By Alisha,
    • 2 replies
    • 188 views

  18. Service Manager - Request View Error

    By Malcolm,
    • 0 replies
    • 143 views

  19. Assigning tasks

    By billster,
    • 1 reply
    • 216 views

  20. Reassigning authorisations assigned to a User who has left when there is no replacement member of staff to reassign to.

    By Adrian Simpkins,   
    • 14 replies
    • 449 views

  21. Teams Power Virtual Agent

    By Jim,
    • 0 replies
    • 124 views

  22. SSO stopped working after Hornbill update?

    By Daniel,
    • 9 replies
    • 446 views

  23. Copying requests

    By lomixture,
    • 3 replies
    • 205 views

  24. Allowing visibility of requests to managers or colleagues who are all basic users.

    By George Warren,
    • 5 replies
    • 268 views

  25. Reporting Enhancements

    By will.good,   
    • 0 replies
    • 119 views
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