Service level response and resolution timers have stopped working since Xmlmc method invocation failed for BPM updating service level fix??

[Mark Priest]

Hi 

 

We  have noticed that the response times and resolution times for our tickets have stopped working and running. Has something changed or been updated? It used to work fine on all our tickets until the recent issue with Xmlmc method invocation failed for BPM updating service level occurred and the update rolled out. HAs anyone else experienced this as it is throwing out our MI reports to the business we cannot also  report on the response and resolve times 

[Mark Priest]

Please ignore this I have resolved the issue seems to be with some custom SLAs that were set up