Corporate linked SLA no longer shows times after adding a Service specific on to a separate service

[Mark Priest]

Hi 

 

We have a separate service on our hornbill service manager that required separate SLAs to the main corporate ones we use for everything else. Since this has been in use we have noticed that all our services linked to the corporate SLA no longer show response and resolution times, but the service specific one does. If we create service specific for the other services then they also show response and resolution times. If I remove the service specific one then add the linked corporate one to it we still dont get timers until we revert back to the Service specific.

Has anyone any ideas as i dont really want to go through all our services re doing all the sla's and rules 

 

thanks