talltim Posted September 18, 2023 Share Posted September 18, 2023 Currently, if a request has been updated it appears in the agent's list highlighted so they can check. If a customer 'likes' a post then the request is not highlighted Several times recently I have placed requests on hold awaiting feedback, without realising that the customer has answered a query by liking a post, often a good way down the request. Link to comment Share on other sites More sharing options...
Victor Posted October 5, 2023 Share Posted October 5, 2023 Not a forum thread. Moved from Home - About the Forum - Suggestions and Feedback to the relevant section. Link to comment Share on other sites More sharing options...
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