George Zippo Posted April 27 Share Posted April 27 Hi, We would find it useful if from an agent create new request function view you could start typing to refine the available services. Although the Service Category filter is useful it would be ideal if there was a search box which searched for words in the Service descriptions too as our agents would have a greater chance of selecting the right service especially where our employees use aliases and other key terms often not contained in the Service name when communicating with us. This would be similar to the ability to search for Services in the Linked Services action within Requests. Link to comment Share on other sites More sharing options...
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