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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
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8,571 topics in this forum

  1. 'Intune', 'Endpoint Manager', 'Entra' Asset Import

    By Jim,   
    • 1 reply
    • 197 views

  2. Defect? Basic Users see Change Request Catalogue Items for a newly created Service but not all others (new Service not observing SM Application Setting?)

    By Berto2002,
    • 0 replies
    • 136 views

  3. Feature request: Via nodes in Intelligent Captures.

    By MacLean Ferguson,   
    • 7 replies
    • 306 views

  4. Issue or by Design? Organisation Group Type, "Function" only accepting Full Users as members

    By Berto2002,
    • 9 replies
    • 289 views

  5. Custom asset fields

    By chrisnutt,   
    • 23 replies
    • 2.8k views

  6. Suspend for Assignment not Working as Expexted

    By MacLean Ferguson,
    • 3 replies
    • 172 views

  7. Minor defect: Workflow and ICF filters on Active/De-activated no longer 'sticky' and defaults to "All workflows"

    By Berto2002,
    • 2 replies
    • 133 views

  8. Additional Prefixes (IN, SR, etc)?

    By Berto2002,
    • 3 replies
    • 150 views

  9. Activities disappearing from calendar

    By Oriol Martinez,
    • 16 replies
    • 382 views

  10. New UI feedback thread - general comments

    By Berto2002,
    • 8 replies
    • 488 views

  11. Asset Import v4 later

    By Jim,
    • 3 replies
    • 135 views

  12. New UI defect - Important - we cannot change visibility on timeline posts

    By Berto2002,
    • 2 replies
    • 131 views

  13. Escalation Process

    By yelyah.nodrog,   
    • 14 replies
    • 381 views

  14. Hornbill Asset Management - Warranty Start and Warranty Expires date and time pickers - can this be changed to just date only?

    By Adam Toms,   
    • 4 replies
    • 268 views

  15. Preview of New UI

    By Euan Coleman,
    • 1 reply
    • 154 views

  16. Missing Known Errors BPM Node - Publish

    By Martyn Houghton,   
    • 4 replies
    • 384 views

  17. Re-open access only - Service Request full access

    By Sana,
    • 1 reply
    • 126 views

  18. Issues logging into Service Manager

    By Tina.Lapere,
    • 2 replies
    • 151 views

  19. Known Error/Problem - Publish Description - max input field expandable as current size is fixed and restricted.

    By Martyn Houghton,   
    • 2 replies
    • 345 views

  20. information icon on General Asset Information since this morning.... Can we remove it?

    By LouiseT,
    • 2 replies
    • 238 views

  21. Service Relationships report

    By Andrei Spiridon,   
    • 0 replies
    • 239 views

  22. Raising a Request from email does not populate the Summary and Description

    By Euan Coleman,
    • 21 replies
    • 477 views

  23. Is it possible to move assets from one class to another class in Asset Management module

    By Adith,
    • 2 replies
    • 164 views

  24. Email Routing Rules - Sub Status Auto update override

    By Martyn Houghton,   
    • 6 replies
    • 1k views

  25. tickets to come off hold after a certain time has elapsed

    By robertmichell,
    • 3 replies
    • 176 views
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