Contacts Profile Design

[Jim]

Hi, 

 

is there a setting somewhere where I can make setting an organisation mandatory for contacts? I have given our service desk access to create the contacts but despite writing guidance they are missing the organisation and wondering why they can't log a request for them, I feel at this point the easiest solution is for the org to be mandatory

[James Ainsworth]

Hi Jim,

Thanks for your post.  I've had a look and I can't see and I'm not aware of any options to make the organization field mandatory.  I believe the idea behind contact is that users can create private contacts that wouldn't be associated with an organization and having organization mandatory could cause problems with this.  Not sure if there are any plans to add this, but I'll ask.

If you want strict control over adding contacts, you could introduce a Request Catalog Item that automates this.  Basically, a capture where the organization field is mandatory along with the other contact details and process the new contact automatically using workflow.  This will also capture who is creating or requesting the addition of a new contact.