Claire Holtham

'click here to reload' - extra clicks

By Claire Holtham, September 27, 2017 in Service Manager

'Loading' when creating requests from emails

By Claire Holtham, November 14, 2018 in Service Manager

• loading
• emails

'Release' ticket not visible from customer portal

By Claire Holtham, August 22, 2019 in Service Manager

• release manager
• customer portal

All of 'Document Manager' permissions, and documents have ALL vanished

By Claire Holtham, September 10, 2018 in Document Manager

• document manager and permissions

Asset form stuck on loading

By Claire Holtham, July 15, 2019 in Service Manager

• assets procapture

Assets - dealing with ex-assets

By Claire Holtham, October 25, 2018 in Service Manager

• assets
• deleting

auto escalation board - entirely full...

By Claire Holtham, June 7, 2023 in Service Manager

Automatically add each owner of the Request as a member...

By Claire Holtham, June 22, 2023 in Service Manager

Collaboration only users

By Claire Holtham, September 27, 2017 in Collaboration

• collaboration
• user permissions
• (and 1 more)

  Tagged with:

  • collaboration
  • user permissions
  • activities

Controlling supporting teams at Catalogue level

By Claire Holtham, August 13, 2018 in Service Manager

• supporting teams

Dashboard Not visible

By Claire Holtham, January 16, 2017 in Service Manager

• dashboard

Disappearing Setting... "On Auto Off-hold change Sub-status to"

By Claire Holtham, June 2, 2023 in Service Manager

Emails and Resolved calls

By Claire Holtham, November 9, 2017 in Service Manager

• emails
• resolved calls
• (and 1 more)

  Tagged with:

  • emails
  • resolved calls
  • closed calls

Emails attached to calls have a rogue > added to any urls

By Claire Holtham, June 14, 2023 in Service Manager

Implications of Changing the Admin Password

By Claire Holtham, December 7, 2017 in Service Manager

• password

Import of people from Active Directory

By Claire Holtham, May 8, 2018 in Service Manager

• import of users

Is it possible to publish a report, with a user prompt as a document or widget?

By Claire Holtham, March 1 in Reporting

Is it possible to report on the frequency of Users log-ins

By Claire Holtham, October 2, 2018 in Service Manager

• reporting
• security

Manual Refresh necessary after 'Wait' - is this a bug?

By Claire Holtham, June 7, 2018 in Service Manager

• focus

NewUI - 2nd April - Email Replies not including previous thread

By Claire Holtham, March 19 in Collaboration

Not receiving email notifications when a call is updated

By Claire Holtham, May 4, 2017 in Service Manager

• notifications
• email

Notification when several incidents happen in quick succession

By Claire Holtham, December 10, 2018 in Service Manager

Pause Until Date/Time - default?

By Claire Holtham, September 5, 2023 in Service Manager

• service manager enhancement

Pop out Windows in Chrome Vanishing

By Claire Holtham, July 31, 2019 in Service Manager

• chrome

Problem invisible in the Request List when i assign to another team

By Claire Holtham, August 9, 2018 in Service Manager

• problem