Jump to content

Problem invisible in the Request List when i assign to another team

Claire Holtham

Recommended Posts

I've raised a 'problem', just using the default capture and bpm.

I can log a call, and see it in the request list. However when I assign it to another team, I can no longer see it in the request list - even though I've used a sensible search: I have used the advanced search and used the variables 'Team' is 'Database Services', and 'RequestType' is 'Problem'.

If I have the url I can paste it into my browser and still open and update the ticket. So its not access to the ticket in itself - it's viewing other team's Problem calls.

What am I missing?




Link to comment
Share on other sites

  • 1 month later...

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
  • Create New...