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Problem invisible in the Request List when i assign to another team


Claire Holtham
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I've raised a 'problem', just using the default capture and bpm.

I can log a call, and see it in the request list. However when I assign it to another team, I can no longer see it in the request list - even though I've used a sensible search: I have used the advanced search and used the variables 'Team' is 'Database Services', and 'RequestType' is 'Problem'.

If I have the url I can paste it into my browser and still open and update the ticket. So its not access to the ticket in itself - it's viewing other team's Problem calls.

What am I missing?

Cheers,

 

Claire

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