Claire Holtham Posted December 10, 2018 Share Posted December 10, 2018 Can anyone assist, I've looked on the hornbill wiki, and I'm sure this is set up somewhere, but cannot find where it is configured. If we get several incidents logged in a certain length of time, can a notification be sent to alert the Service Owner? Cheers Claire Link to comment Share on other sites More sharing options...
Steven Boardman Posted December 10, 2018 Share Posted December 10, 2018 Hi @Claire Holtham thanks for the question, it is not currently possible to do this in Service Manager however it is a great suggestion and something which i know you may have had in Supportworks. We have raised a story for this, once this is defined, prioritised and scheduled we will post back here Steve Link to comment Share on other sites More sharing options...
Claire Holtham Posted December 10, 2018 Author Share Posted December 10, 2018 Thanks Steve! Link to comment Share on other sites More sharing options...
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