Notification when several incidents happen in quick succession

[Claire Holtham]

Can anyone assist, I've looked on the hornbill wiki, and I'm sure this is set up somewhere, but cannot find where it is configured.

If we get several incidents logged in a certain length of time, can a notification be sent to alert the Service Owner?

 

Cheers

Claire

[Steven Boardman]

Hi @Claire Holtham thanks for the question, it is not currently possible to do this in Service Manager however it is a great suggestion and something which i know you may have had in Supportworks. 

We have raised a story for this, once this is defined, prioritised and scheduled we will post back here

Steve 

[Claire Holtham]

Thanks Steve!