Claire Holtham Posted September 10, 2018 Share Posted September 10, 2018 Help! All the permissions for Document Manager have vanished (along with all visibility of Documents). From System Admin the Document Manager app still appears current, and there is an outstanding update waiting on it (last applied update was build 290). Claire Link to comment Share on other sites More sharing options...
TrevorHarris Posted September 10, 2018 Share Posted September 10, 2018 Hi @Claire Holtham This issue should be solved if you upgrade document manager to the latest release - build 316 as there is an incompatibility with the roles in older versions and the latest platform release. Let me know if you still have issues after you've upgraded Trevor Harris Link to comment Share on other sites More sharing options...
Claire Holtham Posted September 10, 2018 Author Share Posted September 10, 2018 thanks @trevorharris - that has worked a treat! Link to comment Share on other sites More sharing options...
Tavi Ade Posted September 24, 2018 Share Posted September 24, 2018 Hello I have the same problem; document manager has dropped off my dashboard. I can see it listed in subscriptions but I cannot update it as suggested. I get an error message that the 'application contenct cannot be found.' Help! Ade Link to comment Share on other sites More sharing options...
colind Posted September 25, 2018 Share Posted September 25, 2018 Hi We are having the same problems The Role has disappeared and it we attempt to update we get the following message Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 1, 2018 Share Posted October 1, 2018 @Tavi Ade @colind Sorry for the late response to your posts, are you still having issues upgrading docmanager? I will investigate why this could be and let you know. Thanks Trevor Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 1, 2018 Share Posted October 1, 2018 Can you make sure that you are logged in with the admin account before doing the update and let me know if you still have issues with the admin account Thanks Trevor Link to comment Share on other sites More sharing options...
colind Posted October 2, 2018 Share Posted October 2, 2018 Hi Still having problems. The latest build number we are attempting to update to is 311 not 316. not sure if that's an issue Error - Unable to get application context@ com.hornbill.docmanager is the error message Cheers Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 3, 2018 Share Posted October 3, 2018 Hi @colind We have tried to fix the rights on your instance, could you try and do the upgrade again and let me know if it's still not working Thanks Trevor Link to comment Share on other sites More sharing options...
colind Posted October 3, 2018 Share Posted October 3, 2018 Hi Trevor Still the same message Cheers Link to comment Share on other sites More sharing options...
TrevorHarris Posted October 3, 2018 Share Posted October 3, 2018 Hi @colind Can you make sure you are logged in with the default admin account (username admin) when trying to do the upgrade as you will only be able to do it from that account Thanks Trevor Link to comment Share on other sites More sharing options...
colind Posted October 3, 2018 Share Posted October 3, 2018 Many Thanks Trevor Using Admin account worked perfectly Many Thanks Link to comment Share on other sites More sharing options...
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