Claire Holtham Posted September 5, 2023 Share Posted September 5, 2023 Afternoon, We use substatus' to put a call on hold, and for it to come off hold again after certain period of time. I'm now being asked if there is a place to set the initial value in the sub status 'Pause Until Date/Time' - they would like it to default to, say, a day in the future, rather than right now. Is there somewhere to set that, (I could not see the setting myself) 2 Link to comment Share on other sites More sharing options...
samwoo Posted September 5, 2023 Share Posted September 5, 2023 +1 - a user configurable option would be great. By default we put tickets on hold 1 week Link to comment Share on other sites More sharing options...
Steve Giller Posted September 6, 2023 Share Posted September 6, 2023 This is not currently available, but I've tagged it as an Enhancement. 1 Link to comment Share on other sites More sharing options...
Sam P Posted September 6, 2023 Share Posted September 6, 2023 +1 Link to comment Share on other sites More sharing options...
Claire Holtham Posted September 8, 2023 Author Share Posted September 8, 2023 thanks Steve! (Obviously +1 for the enhancement from us too) Link to comment Share on other sites More sharing options...
Martyn Houghton Posted September 11, 2023 Share Posted September 11, 2023 +1 for us please. Link to comment Share on other sites More sharing options...
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