Pause Until Date/Time - default?

[Claire Holtham]

Afternoon, 

We use substatus' to put a call on hold, and for it to come off hold again after  certain period of time.

I'm now being asked if there is a place to set the initial value in the sub status 'Pause Until Date/Time' - they would like it to default to, say, a day in the future, rather than right now. 

Is there somewhere to set that, (I could not see the setting myself)

[samwoo]

+1 - a user configurable option would be great. By default we put tickets on hold 1 week

[Steve Giller]

This is not currently available, but I've tagged it as an Enhancement.

[Sam P]

+1

[Claire Holtham]

thanks Steve! (Obviously +1 for the enhancement from us too)

 

[Martyn Houghton]

+1 for us please.