Claire Holtham Posted July 15, 2019 Share Posted July 15, 2019 Bit of a weird one. From our self-service portal we can raise incidents fine. From within the Analysts portal, only some people can raise incidents (fortunately our First Line Service Desk can) Other teams get as far as trying to load the 'Asset' form (which is just the standard asset form) and then it just hangs. It was fine (I'm told) last week, and was definitely working 4th July. Any clue what is going on here, and what the fix might be?? Cheers Claire Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 15, 2019 Share Posted July 15, 2019 Usually I would suggest that if some users can access the assets but not others, this would be down to roles. There were some updates to the Progressive Capture Asset form recently. Be sure to see if you are on the latest update of Service Manager. It would also be worth looking at some of the new settings which have been provided on the new Progressive Capture asset form. Link to comment Share on other sites More sharing options...
Claire Holtham Posted July 16, 2019 Author Share Posted July 16, 2019 We have updated to the latest build 1554 and it's now working correctly! thanks Claire Link to comment Share on other sites More sharing options...
James Ainsworth Posted July 16, 2019 Share Posted July 16, 2019 That's great news Claire. Thanks for letting us know. Link to comment Share on other sites More sharing options...
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