Automatically add each owner of the Request as a member...

[Claire Holtham]

Afternoon, I'd like to be able to Automatically add each owner of the Request as a member..

I'm pretty sure I can include in the bpm a step after 'wait for analyst' where I set the first assigned analyst as a member of the call, using method in here: https://wiki.hornbill.com/index.php?title=Service_Manager_Business_Process_Workflow#Requests

But is there a setting to automatically add each subsequent  (ie manually assigned) owner of the call as a member too? 

If a call is passed around a lot, it would give each former owner of the ticket a greater opportunity to find what had happened to tickets that were previously in their request list.

cheers,

C

 

[Steve Giller]

7 minutes ago, Claire Holtham said:

But is there a setting to automatically add each subsequent  (ie manually assigned) owner of the call as a member too? 

No, there is no setting for that, you would need to add the Member manually as well.

 

[Claire Holtham]

@Steve Giller - thank you (I can stop looking for a setting that doesnt exist now)