Jump to content

Emails and Resolved calls


Claire Holtham
 Share

Recommended Posts

At present when an email drops in to the Service Desk mailbox, if it has a call reference in the subject line, it is automatically added to the call.

Is there a way of the rules looking at the status of the call, and if it's resolved or closed not appending it to the call?

Claire

Link to comment
Share on other sites

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
 Share

×
×
  • Create New...