Claire Holtham Posted November 9, 2017 Share Posted November 9, 2017 At present when an email drops in to the Service Desk mailbox, if it has a call reference in the subject line, it is automatically added to the call. Is there a way of the rules looking at the status of the call, and if it's resolved or closed not appending it to the call? Claire Link to comment Share on other sites More sharing options...
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