Disappearing Setting... "On Auto Off-hold change Sub-status to"

[Claire Holtham]

Is this usual?

I've followed the instructions in Request Sub-statuses - Hornbill to set up substatuses on our TEST service (incident) and whereas it appears to work, I'm mystified why the value in the "On Auto Off-hold change Sub-status to..." drop down vanishes when I leave the page. is there a save button I'm failing to see, or is there something else going on here...

pretty picture attached. All help welcome! 

Claire

[Nanette]

@Claire Holtham you're not missing a setting, we have identified a defect in this area, and this is being addressed and will be fixed in the next Service Manager build. 

Please note that this is a display issue only, the values are correctly stored and should work as expected.

 

[Claire Holtham]

@Nanette - that makes sense, it's good to know it's holding the setting, and just not displaying it. I'm glad I asked.

Thank you!

[Gareth Cantrell]

Could we get an update on when this fix will land?

I had been hoping it would've dropped with the latest update, but it appears not to have made it in.