Adrian Simpkins

Connections on requests

By Adrian Simpkins, November 25, 2019 in Service Manager

Resolution SLA did not end when request moved to Closed

By Adrian Simpkins, April 12, 2022 in Service Manager

Clone / Copy a request

By Adrian Simpkins, March 11 in Service Manager

• clone
• copy request
• (and 1 more)

  Tagged with:

  • clone
  • copy request
  • enhancement

Unable to access Hornbill?

By Adrian Simpkins, November 29, 2019 in Service Manager

How to setup Service Manager to create new daily requests

By Adrian Simpkins, February 14, 2020 in Service Manager

Full User getting an error when raising a request

By Adrian Simpkins, April 27, 2020 in Service Manager

Resolution time on Resolved emails incorrect before clocks went back, also showing a Z at the end of the string?

By Adrian Simpkins, November 10, 2020 in Service Manager

Let customers retrospectively connect other customers in the portal

By Adrian Simpkins, October 11, 2022 in Employee Portal

• enhancement
• customer
• (and 1 more)

  Tagged with:

  • enhancement
  • customer
  • connections

Can we change the default font in Hornbill - one of my analysts is struggling reading the m's and r's with the current font selection

By Adrian Simpkins, January 23 in Service Manager

• service manager
• fonts
• (and 1 more)

  Tagged with:

  • service manager
  • fonts
  • accessibility

Request still stuck on hold following recent patch

By Adrian Simpkins, April 9 in Service Manager

• on-hold
• incidents
• (and 1 more)

  Tagged with:

  • on-hold
  • incidents
  • service request

Setup of User Roles

By Adrian Simpkins, March 20, 2019 in System Administration

Change board Card details

By Adrian Simpkins, March 5, 2020 in Service Manager

Supplier Manager contact details vs Contact details

By Adrian Simpkins, September 9, 2020 in Supplier Manager

Random issues with using Raise New

By Adrian Simpkins, April 21, 2022 in Service Manager

Archived account still able to logon and raise a request?

By Adrian Simpkins, February 14, 2023 in System Administration

Error message around removing someone from a board who does not have permissions

By Adrian Simpkins, March 10, 2023 in Board Manager

• boards
• service manager

Sometimes the portal presents the Service page when we have a tailored page

By Adrian Simpkins, May 23, 2023 in Employee Portal

• employee portal

Storage of images on instance loaded from mobile application

By Adrian Simpkins, February 7, 2019 in Mobile Apps

• mobile
• app
• (and 2 more)

  Tagged with:

  • mobile
  • app
  • upload
  • image

Users unable to reopen a call in Resolved Status

By Adrian Simpkins, April 24, 2019 in Service Manager

How to locate an Orphaned/missing request

By Adrian Simpkins, April 23, 2019 in Service Manager

Managing Default Categories

By Adrian Simpkins, September 6, 2019 in Timesheet Manager

Attaching Show Associated File attachments to outgoing emails fails

By Adrian Simpkins, January 2, 2020 in Service Manager

Custom role for allowing Analysts to view emails

By Adrian Simpkins, December 3, 2019 in Service Manager

Unable to execute the specified query

By Adrian Simpkins, January 7, 2020 in Service Manager

Connection and automated email issue

By Adrian Simpkins, February 19, 2020 in Service Manager