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Found 3 results

  1. When users try and put Incidents on-hold, they are receiving the attached error. This is purely only on Incidents, and not Service Requests. No changes have been made to the Incident process since early December, and this issue has just been occurring today. Health Check returns no issues. Can you advise what needs to be done to investigate this further and resolve the issue? Many thanks, Neil
  2. ALIPO

    On-Hold

    I would like to configure the On-Hold feature so that you can only select a predetermined reason for putting a call on hold eg Waiting on Customer, Waiting on 3rd Party, Waiting on License, Waiting on Delivery Also is it possible for the call to automatically come off hold when the timer expires or if the customer updates the call? Thanks, Andrew
  3. I have an issue with placing tickets automatically "on-hold" during stages of a ticket. Please can someone help me out with this? Workflow as follows: Request Details -> Human task (error when completed) -> Checkpoint node (completes fine) -> Automatic Email Notification (sends fine) -> BPM1 (attached) -> BPM2 (attached) -> Authorisation node -> Decision Node Regards, Mike.
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