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Archived account still able to logon and raise a request?

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Hi All

I have some kiosk generic accounts which were incorrectly loaded to Hornbill. These have been marked as archived in the system - however, one of the accounts I archived last week was able to still logon to the portal this morning and raise a request. I have double checked their account and it is showing as archived still, so I wanted to check why this would happen please? The Wiki confirms archived accounts would not be able to logon and interact with the archived account?

Many thanks

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Thanks Victor - I archived the account on the 7th February, and it shows they logged on this morning at 9am, so I will raise a support ticket now. There is one other account with a similar name ITU4 but again that one is archived.

Many thanks as always


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  • 3 weeks later...

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