Archived account still able to logon and raise a request?

[Adrian Simpkins]

Hi All

I have some kiosk generic accounts which were incorrectly loaded to Hornbill. These have been marked as archived in the system - however, one of the accounts I archived last week was able to still logon to the portal this morning and raise a request. I have double checked their account and it is showing as archived still, so I wanted to check why this would happen please? The Wiki confirms archived accounts would not be able to logon and interact with the archived account?

Many thanks

[Victor]

@Adrian Simpkins an archived user cannot log in. Is it possible that it is actually a different user there? Perhaps very similar to the archived one? If not please raise a support request so this can be investigated.

[Adrian Simpkins]

Thanks Victor - I archived the account on the 7th February, and it shows they logged on this morning at 9am, so I will raise a support ticket now. There is one other account with a similar name ITU4 but again that one is archived.

Many thanks as always

 

[Victor]

@Adrian Simpkins so thanks to @Steve Giller investigation I can now confirm that my above statement is, let's say, somewhat incomplete  So an archive user cannot login when using direct login. It seems this restriction is not enforced when a user authenticates with SSO. Something dev team is looking into.

[Adrian Simpkins]

Hi Victor, ah that makes sense - thank you for the update. I will await further confirmation around the issue

 

Many thanks as always

[Adrian Simpkins]

Hi @Victor  @Steve Giller

Just wanted to see if there was any mooted date when this may become live please?

Many thanks

Adrian