Adrian Simpkins Posted February 14, 2023 Share Posted February 14, 2023 Hi All I have some kiosk generic accounts which were incorrectly loaded to Hornbill. These have been marked as archived in the system - however, one of the accounts I archived last week was able to still logon to the portal this morning and raise a request. I have double checked their account and it is showing as archived still, so I wanted to check why this would happen please? The Wiki confirms archived accounts would not be able to logon and interact with the archived account? Many thanks Link to comment Share on other sites More sharing options...
Victor Posted February 14, 2023 Share Posted February 14, 2023 @Adrian Simpkins an archived user cannot log in. Is it possible that it is actually a different user there? Perhaps very similar to the archived one? If not please raise a support request so this can be investigated. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 14, 2023 Author Share Posted February 14, 2023 Thanks Victor - I archived the account on the 7th February, and it shows they logged on this morning at 9am, so I will raise a support ticket now. There is one other account with a similar name ITU4 but again that one is archived. Many thanks as always Link to comment Share on other sites More sharing options...
Victor Posted February 14, 2023 Share Posted February 14, 2023 @Adrian Simpkins so thanks to @Steve Giller investigation I can now confirm that my above statement is, let's say, somewhat incomplete So an archive user cannot login when using direct login. It seems this restriction is not enforced when a user authenticates with SSO. Something dev team is looking into. 3 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 14, 2023 Author Share Posted February 14, 2023 Hi Victor, ah that makes sense - thank you for the update. I will await further confirmation around the issue Many thanks as always Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 6, 2023 Author Share Posted March 6, 2023 Hi @Victor @Steve Giller Just wanted to see if there was any mooted date when this may become live please? Many thanks Adrian Link to comment Share on other sites More sharing options...
JJack Posted August 25, 2023 Share Posted August 25, 2023 I'd be interested too to know when this becomes live ('So an archive user cannot login when using direct login. It seems this restriction is not enforced when a user authenticates with SSO. Something dev team is looking into.') 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted August 25, 2023 Author Share Posted August 25, 2023 Hiya, I think this has since been patched but it was just posted to Announcements. I am just looking now to see if i imagined that, or if it was indeed patched ! Thanks Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted August 25, 2023 Author Share Posted August 25, 2023 I have taken a look and can't find the announcement, but I am sure this was fixed @Victor Hi Victor - did this go live as a fix please? I am sure I saw it patched but struggling to find it in the announcements page thanks ! 1 Link to comment Share on other sites More sharing options...
JJack Posted September 11, 2023 Share Posted September 11, 2023 Hi Adrian, many thanks for following up with Hornbill, appreciate the extra information. 1 Link to comment Share on other sites More sharing options...
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