Adrian Simpkins Posted November 29, 2019 Share Posted November 29, 2019 Hi we are getting the below error code when accessing hornbill? Link to comment Share on other sites More sharing options...
carlt Posted November 29, 2019 Share Posted November 29, 2019 Hi We're getting the same error Link to comment Share on other sites More sharing options...
Adam@Greggs Posted November 29, 2019 Share Posted November 29, 2019 We've got similar issues - status.hornbill.com is showing everything is running. Link to comment Share on other sites More sharing options...
Alisha Posted November 29, 2019 Share Posted November 29, 2019 Yes, we've been having issues this morning as well. Link to comment Share on other sites More sharing options...
Trevor Tinsley Posted November 29, 2019 Share Posted November 29, 2019 (edited) I'm receiving reports of general sluggishness and issues submitting service requests. Is this being investigated or should I add to the growing pile of incidents? Edited November 29, 2019 by Trevor Tinsley Adding screenshots Link to comment Share on other sites More sharing options...
Max Williams Posted November 29, 2019 Share Posted November 29, 2019 We are currently having issues too at the University of Portsmouth Link to comment Share on other sites More sharing options...
Nanette Posted November 29, 2019 Share Posted November 29, 2019 Dear all, We are currently investigating this with the highest of priority, as soon as there is any further update we will let you know. Kind regards, Nanette 1 1 Link to comment Share on other sites More sharing options...
Adam@Greggs Posted November 29, 2019 Share Posted November 29, 2019 We're able to get in occasionally, but I've noticed multiple automated calls have been duplicated. Possibly just a tidy-up afterwards, but may be related to whatever the issue is. Link to comment Share on other sites More sharing options...
Keith Stevenson Posted November 29, 2019 Share Posted November 29, 2019 All, Thanks for the post. We have now identified the root cause and resolved this. A full RCA will be provided shortly, but briefly an index was removed on a given table that caused a number of frequently ran queries to take much longer than anticipated. The index has been re-added to all instances. Kind Regards Link to comment Share on other sites More sharing options...
nasimg Posted December 2, 2019 Share Posted December 2, 2019 @Keith Stevenson Can you let me know when the RCA is available, I need to add it to my major incident report before I can close it. Nasim Link to comment Share on other sites More sharing options...
Deen Posted December 4, 2019 Share Posted December 4, 2019 @nasimg RCA below: At 07:40 on Friday we noticed slower than usual SQL query responses. The root cause was found to be the inadvertent removal of an index during the prior night's update. This index was removed in error, as there were other query dependencies that required the index to be in place for some large data sets. The issue was identified, diagnosed and resolved for all affected instances by 09:18 the same morning, and there was no data loss. We recognize this issue caused some of our customers disruptions and for that, we unreservedly apologize, thank you for your patience and understanding. Link to comment Share on other sites More sharing options...
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