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Unable to access Hornbill?


Adrian Simpkins
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All,

Thanks for the post. We have now identified the root cause and resolved this. A full RCA will be provided shortly, but briefly an index was removed on a given table that caused a number of frequently ran queries to take much longer than anticipated. The index has been re-added to all instances. 

 

Kind Regards

 

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@nasimg RCA below:

At 07:40 on Friday we noticed slower than usual SQL query responses. The root cause was found to be the inadvertent removal of an index during the prior night's update. This index was removed in error, as there were other query dependencies that required the index to be in place for some large data sets. The issue was identified, diagnosed and resolved for all affected instances by 09:18 the same morning, and there was no data loss. We recognize this issue caused some of our customers disruptions and for that, we unreservedly apologize, thank you for your patience and understanding.

 
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