Adrian Simpkins Posted January 23 Share Posted January 23 Hi all Is there anyway one of my analysts can change the font in Service Manager at all? Due to dyslexia she is struggling with reading certain letters with the current fonts - the screen size has been magnified to try and assist but still struggling with certain letters Many thanks Adrian Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted January 31 Author Share Posted January 31 Bump Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted February 29 Author Share Posted February 29 Bump please Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 4 Share Posted March 4 Hi @Adrian Simpkins, Apologies for the delay. Can you please let us know what is the OS that your analyst is using? Mac/Windows and what browser? We don't have an option to change font type, but we do use "Roboto". Here is a comment about this font and why we decided to chouse it: Quote Roboto is a versatile sans-serif font that strikes a balance between modern aesthetics and readability. With its open letterforms and well-defined characters, Roboto ensures that each letter is easily distinguishable, which is vital for dyslexic readers. Its clean and straightforward design can make reading less strenuous and more enjoyable, particularly for longer texts. Perhaps you can ask your analyst what font would she change it to? Thank you, Daniel 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 5 Author Share Posted March 5 Hi Daniel, thanks for the response. We all use Windows 10 with the latest version of Edge. She mentioned Tahoma or Calibri as preferred fonts if possible please Many thanks ! Link to comment Share on other sites More sharing options...
Berto2002 Posted March 5 Share Posted March 5 Is this going to be a system-wide setting we can alter in future or per user? Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 5 Share Posted March 5 Thanks @Adrian Simpkins, I'll have to discuss with the rest of the team. But I guess if this is accepted, there will be an option to change font in the accessibility area of My Settings (per user) FYI @Berto2002 Will keep you updated. Daniel. Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 5 Share Posted March 5 Hi @Adrian Simpkins, One of my team members suggests the following, perhaps that's the reason she can't see well the fonts: User has the operating system set for a non-native resolution on their LCD monitor (or even perhaps, they're using an old CRT) User have ClearType turned off (i.e. no sub-pixel rendering) or ClearType has not been optimised for their hardware and eyesight. I've been researching our font type (Roboto) vs Tahoma and Calibri and the three belong to the same Sans-Serif family. I'm afraid that changing the font from our side won't make a difference. That's why the actual monitor or configuration of the windows itself is wrong? Regards, Daniel. Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 6 Author Share Posted March 6 Hi Daniel I will pass on the comments to her to see if she can check the points you raised Thanks as always Adrian 1 Link to comment Share on other sites More sharing options...
Daniel Dekel Posted March 14 Share Posted March 14 @Adrian Simpkins, Just thinking... is the analyst using the new UI? (Preview UI) - I didn't think about it, but the new UI uses a slightly different and bigger font. In our latest build also we made sure the font Roboto is loaded properly for all users, so perhaps this fixes the issue. Regards, Daniel. 1 Link to comment Share on other sites More sharing options...
Adrian Simpkins Posted March 14 Author Share Posted March 14 Hi Daniel, I will ask her and see if the new UI is any better - thanks ! 1 Link to comment Share on other sites More sharing options...
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