Full User getting an error when raising a request

[Adrian Simpkins]

Hi All,

So one of my Users is having problems raising a request against one particular Service / Catalogue item where it seems to fail to initiate the BPM and falls over at raising when it is raised against her name. I have replicated her data, and tried it myself and I get the same error, so I am trying to work out why she is / I am receiving the error? She has tried this on 2 different computers, and gets the same error on both (Screen shot below). I have seen this error previously on other requests where for some reason it seems to initiate the BPM - would anyone know why only one User in particular is seeing this against one specific Service / Catalogue item at all please?

Many thanks

Edited April 27, 2020 by Adrian Simpkins
corrected text

[Deen]

@Adrian Simpkins do you get the option to expand the error? Would be interesting to see the rest of it.

[Adrian Simpkins]

Hi Deen, always wondered how I expand the error is it a setting? or should it just appear as an option on the error box?

Thanks

[Adrian Simpkins]

Hi Deen - full error below - looks like it is the summary field data text is too long - I presume I can configure this to bypass the error?

Thanks

[Victor]

1 minute ago, Adrian Simpkins said:

I presume I can configure this to bypass the error?

I'm afraid not

[Victor]

You can however Regex the PCF to prevent user input of more than 275 characters

[Adrian Simpkins]

Hi Victor, thanks for the above - now that I could see the whole error it became very obvious! I am looking at the Regex now to limit the characters, but I have not used this much yet - is there a specific command for the number of characters? I presume its on the wiki? thanks!
 

 

[Victor]

Any of these should work...

^(.|[\r\n]){0,275}$

^[\S\s]{0,275}$

 

[Adrian Simpkins]

Hi Victor, brilliant thanks for that

 

Just out of interest how do I view the whole error message? I managed to get the full error by restarting the BPM, and then the whole error displayed

Many thanks as always !

 

[Victor]

17 hours ago, Adrian Simpkins said:

Just out of interest how do I view the whole error message?

You can click on the error to have it displayed in a popup which displays more text but on some errors (depending on text size) it still won't display it full. For these either look in the browser dev console to see the full API response (where the error is) or look in/through the instance event logs. Or ask Hornbill  

[Adrian Simpkins]

Hi Victor

Thanks, next time one comes up I will try the above, and if that fails I will raise it here

Many thanks