Form elements in email templates

[Andrew Parsons]

Has anyone successfully used the form elements in the Email templates?

I noticed they are available when creating an email template

I tried setting up a simple dropdown using these options, however if I send this email via a BPM, when it arrives in my Outlook it is plain text. Other elements are still HTML (such as URLs in the template) 

 

I also tried editing the source ad adding some of my own HTML to create a radio button list. Same result in the email - it's rendered as plain text 

If I go to send an email from a ticket, and manually apply this template it shows correctly as a button. Theres a possibility this might be a restriction in our email policies, but just checking if any one has ever used this functionality?

 

 

[Steve Giller]

They show up fine on my test:

I certainly wouldn't rely on them, as results will vary as how this is rendered, let alone what actions are performed or not, will be completely down to the recipient's environment.

[Andrew Parsons]

@Steve Giller Where are you seeing the above screenshot? In the email received in Outlook?

Mine works if I apply the template to a manual email from a ticket, but not when I receive the email in Outlook.

[Steve Giller]

That screenshot was in Outlook, yes - I see the same in both the Desktop Client and the web app.