Authorisations Cancelled automatically after being created

[LawesD]

I've got a workflow with several authorisations in a parallel process that are being cancelled as soon as they have been created. 

They don't have an expiry date. They have been working before this for a pretty long time, and this is in our main change request process. 

The other correlated symptom is that after this the parallel process ends, it feeds into another parallel process end point.  Every other feeding arrow has been completed by way of [no matches]. Yet this second parallel end point remains waiting for nothing with the sand-timer icon beneath it. The process wont move after this. 

Any help appreciated. 

 

[Steve Giller]

If a Task (an Authorisation is a specialist Task) fails within a Parallel Process, all other Tasks within that Process will automatically be cancelled, so it is likely that only one Authorisation is the problem here - although not guaranteed of course.

If these authorisations are External Authorisations, the most common reason is the recipient email is being rejected, providing a valid and active email address will resolve this.

If they are full Authorisations, please check that you have not demoted any of the Authorisers to Basic User, or added a Basic User to an Authorising Group etc.

The first step would be to review the Workflow Instance Logs to see if there are errors that indicate where the problem lies.
Navigate to Admin->Service Manager->Manage Executed Workflows->Suspended, change the dropdown to "Search on External Reference" and enter the Request Reference:

The first button, Show process logging info

will show you the logs.

[LawesD]

Thanks Steve, 

I wasn't aware of that fact which at least explains the behaviour, I'm sure I can find the cause.