Adrian Simpkins

Updating custom field in contacts not retaining the rename

By Adrian Simpkins, June 22, 2023 in Service Manager

• contacts
• custom field

Customer portal - can we update a custom field for Site in a contact record?

By Adrian Simpkins, June 21, 2023 in Employee Portal

• customer portal
• contacts

Unable to select date picker in Schedule tab in reports

By Adrian Simpkins, June 12, 2023 in Reporting

• reports
• date
• (and 1 more)

  Tagged with:

  • reports
  • date
  • schedule

Sometimes the portal presents the Service page when we have a tailored page

By Adrian Simpkins, May 23, 2023 in Employee Portal

• employee portal

Size of images in email templates

By Adrian Simpkins, May 2, 2023 in Service Manager

• image library
• emails
• (and 1 more)

  Tagged with:

  • image library
  • emails
  • templates

Unable to add a team to a User profile?

By Adrian Simpkins, April 24, 2023 in System Administration

• user
• profile
• (and 1 more)

  Tagged with:

  • user
  • profile
  • team

How to output Authorisation data in a report

By Adrian Simpkins, April 21, 2023 in Reporting

• report
• authorisations

One analyst getting an error message when using an Auto task / Custom button to raise awareness on a request

By Adrian Simpkins, April 20, 2023 in Service Manager

• auto task
• custom button

SSO Cert expired early?

By Adrian Simpkins, October 3, 2022 in System Administration

What to expect when applying an email manually to a request that is on hold

By Adrian Simpkins, April 18, 2023 in Service Manager

• email

Unable to see an option to raise a support ticket ? https://www.hornbill.com/support

By Adrian Simpkins, April 13, 2023 in Employee Portal

• support

When a request resolution timer ends we are seeing 'The resolution target has been resumed' as text injected into the timeline

By Adrian Simpkins, April 12, 2023 in Service Manager

• bpm
• resolve timer

Point based classification on requests rather than time based classification

By Adrian Simpkins, March 8, 2023 in Service Manager

• timesheet
• point based

Error message around removing someone from a board who does not have permissions

By Adrian Simpkins, March 10, 2023 in Board Manager

• boards
• service manager

Requests failing to write to auto escalation board

By Adrian Simpkins, January 6, 2023 in Service Manager

• board manager

Seeing an auto list on assign to analyst ?

By Adrian Simpkins, March 16, 2023 in Service Manager

Unable to move old BPM to de-activated status

By Adrian Simpkins, January 30, 2023 in Business Process Automation

How do I output all data lines when data exceeds 25k line limit?

By Adrian Simpkins, March 6, 2023 in Reporting

• reporting

Image Library - updating existing images

By Adrian Simpkins, March 2, 2023 in System Administration

• image library

Emails in outbox due to issue with password set on mailbox

By Adrian Simpkins, March 1, 2023 in Service Manager

• emails
• outbox

Update node in Service Manager - what happens to images inserted here?

By Adrian Simpkins, February 27, 2023 in Service Manager

Time recording from an action node button

By Adrian Simpkins, February 27, 2023 in Timesheet Manager

Unable to rename columns in a report ?

By Adrian Simpkins, September 10, 2021 in Reporting

Bpm authorisation operation to show as pending

By Adrian Simpkins, February 14, 2023 in Business Process Automation

Success portal not sending reset password email

By Adrian Simpkins, February 16, 2023 in Problems and Questions

• success portal