Unable to see an option to raise a support ticket ? https://www.hornbill.com/support

[Adrian Simpkins]

Hi All

I went to raise a support ticket but it appears the support ticket option is not showing? I am sure there are normally 5 options here but only seeing 4? Has the page / method of raising support tickets changed at all?

Many thanks as always

[Nanette]

@Adrian Simpkins Looking at your Org record, your Support Subscription expired 30/03/2023 and hasn't been renewed, this would the reason for not seeing the Raise a  Support Request Option. 

[Adrian Simpkins]

Thanks Nanette, I suspected this may be the case ! I am chasing the payment now

Many thanks

[Nanette]

@Adrian Simpkins No worries.