samwoo

Adding Checklist... causes an Activity to appear on all boards in My Activities

By samwoo, July 19, 2018 in Service Manager

LDAP Import and Asset Import tools that do not required a source connection?

By samwoo, June 21, 2017 in System Administration

Changing the Self Service resolution area

By samwoo, August 30, 2016 in System Administration

How to take effective screenshots - using Greenshot

By samwoo, March 9, 2018 in General Non-Product Discussions

enhancement "Current User" stamp in snippet and email variables

By samwoo, April 27, 2018 in Service Manager

uh.. PC - Get All Sites populates the field with the Site ID rather than the Site Name

By samwoo, July 16, 2018 in Progressive Capture

PC Question answer not appearing after creating a ticket

By samwoo, May 16, 2017 in Service Manager

Cannot update the External Ref No

By samwoo, June 9, 2016 in Service Manager

• external
• ref
• (and 1 more)

  Tagged with:

  • external
  • ref
  • update

bulletin More Bulletin options (and a request for a ticker)

By samwoo, October 5, 2016 in Service Manager

Being notified via email of a call that is off-hold

By samwoo, June 1, 2016 in Service Manager

• email
• call
• (and 3 more)

  Tagged with:

  • email
  • call
  • hold
  • notify
  • notification

Default "Visible" entities

By samwoo, October 3, 2018 in Service Manager

Sometimes Customer Updates do not take the call off-hold

By samwoo, October 18, 2019 in Service Manager

new feature request Can we disable the link that takes a user back to the Service via a Request?

By samwoo, August 11, 2021 in Employee Portal

Misleading (I think) warning message against a node

By samwoo, October 21, 2021 in Business Process Automation

Human Task to resolve ticket after 5 days expiry throwing out errors

By samwoo, May 2, 2017 in Service Manager

Hornbill Performance issues and slowdowns

By samwoo, May 26, 2016 in Service Manager

Progressive Capture Branch Node - If answer is NULL

By samwoo, June 9, 2016 in Progressive Capture

• null
• progressive
• (and 3 more)

  Tagged with:

  • null
  • progressive
  • capture
  • branch
  • node

Multiline Formatting and Text Box not resizing automatically

By samwoo, August 9, 2016 in Progressive Capture

Emailling entire call details

By samwoo, November 4, 2016 in Business Process Automation

Document Owner = Team or Sharing with Teams

By samwoo, March 13, 2017 in Document Manager

Automated Email Templates and Wiki Markup

By samwoo, January 18, 2018 in Service Manager

Human Task checklist Variable Picker...

By samwoo, February 12, 2018 in Business Process Automation

SCCM Import - Last Logged In user not populating

By samwoo, December 27, 2018 in Integration Connectors, API & Webhooks

issue Requests with no Service or Catalog

By samwoo, October 17, 2019 in Service Manager

Enhancement request to smGetRequests API

By samwoo, January 4, 2023 in Integration Connectors, API & Webhooks