samwoo Posted June 9, 2016 Share Posted June 9, 2016 Hello, Last night i updated the Service Manager. Everything seems to be fine except for one thing.. One of our users has just raised an issue with me that they cannot update the External Ref No on a call. It appears in the Timeline stating that the Call Details have been updated, but it doesn't change the field. I've tried changing the External Ref to the one she wanted - "Implementation", it doesn't work... as you can see in the Timeline below I then tried it again, adding a full stop to the end of the Summary and changing the External Ref to "Implementation"... the full stop shows but not the new External Ref number. This has worked prior to the upgrade I did last night, can someone action on this? She urgently needs this field to be updated. She uses the External Ref column for the stages in the CAB Change requests so she can view in on the Request List (she doesn't use boards). This has worked for her since we started using Hornbill last year. Thanks, Samuel. Link to comment Share on other sites More sharing options...
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