samwoo Posted April 27, 2018 Share Posted April 27, 2018 Hello, I must be missing something... i'm sure this has been raised before but cannot find any posts about it Either i'm going bonkers or it doesn't exist... but how do I stamp the current name or the user who is sending the email? This would need to pull into the Email Template as well as the Email Snippets when emailing from a Request. Whilst I am at it, is there a way for the variables to look at the current users in the "To:" box and pre-populate with the first name of the first person in that box using a variable? This also needs to happen within the email templates as well as the snippets. Thanks, Samuel Link to comment Share on other sites More sharing options...
Victor Posted April 27, 2018 Share Posted April 27, 2018 4 minutes ago, samwoo said: how do I stamp the current name or the user who is sending the email? You can't... what you can have is the name of the user that is the owner of the call (which might not be the same as the one that is actually sending the email) Link to comment Share on other sites More sharing options...
samwoo Posted April 27, 2018 Author Share Posted April 27, 2018 - Thanks for the response... I would like to request for this feature - might this be possible? Link to comment Share on other sites More sharing options...
Victor Posted April 27, 2018 Share Posted April 27, 2018 @samwoo anything is possible ... so yes, if you like you can raise it as an enhancement request. I'll update the forum thread and mention @James Ainsworth so he can evaluate the request. Link to comment Share on other sites More sharing options...
nasimg Posted April 27, 2018 Share Posted April 27, 2018 Yes has been raised before...but +1 to @samwoo request as an enhancement. Nasim Link to comment Share on other sites More sharing options...
Lyonel Posted April 27, 2018 Share Posted April 27, 2018 +1 Raised a couple of years ago now for us Link to comment Share on other sites More sharing options...
samwoo Posted April 27, 2018 Author Share Posted April 27, 2018 @Victor, That would be great if you can do this - thanks! So here is my request: 1. Pull in the "Currently Operating User"* details into the variables and allow these variables to be selected in the Email Templates 2. Pull in the "Current Operating User"* details into the variables and allow these variables to be selected in the Email Snippets 3. Look for the first person in the To: box and use this information in the variables (obviously this would only work if the person in the To: box is populated before the snippet is generated) And plus the ideas that others may have had regarding this. I knew this was an idea from long ago so i would like to bump this up as high as I can(t?) Thanks, Samuel *Currently Operating User - the person who is sending the emails Link to comment Share on other sites More sharing options...
nasimg Posted June 28, 2018 Share Posted June 28, 2018 This has caused another data breech issue for me - one analyst was trying to be "helpful" on another analyst's request. So now the customer and owner of the request are both very unhappy. The system must know who is the current analyst (eg. who is pressing send). Please can this urgently be looked at again. I'm sure you ALL your customers would appreciate a new field to be used in email templates ("current user"). This is something most would expect is there as standard. Regards Nasim Link to comment Share on other sites More sharing options...
Martyn Houghton Posted June 29, 2018 Share Posted June 29, 2018 +1 for current user, including their contact fields. Link to comment Share on other sites More sharing options...
Dan Munns Posted June 29, 2018 Share Posted June 29, 2018 +1 Link to comment Share on other sites More sharing options...
HGrigsby Posted June 29, 2018 Share Posted June 29, 2018 +1 from here too. Helen Link to comment Share on other sites More sharing options...
samwoo Posted August 29, 2018 Author Share Posted August 29, 2018 Has there been any development in this area? Thanks, Samuel Link to comment Share on other sites More sharing options...
Martyn Houghton Posted August 29, 2018 Share Posted August 29, 2018 This is also an issue for us, as different users will be update other users incidents. Included link to earlier post with the the same requirement to have additional snippet variables including the context of the current user. Cheers Martyn Link to comment Share on other sites More sharing options...
James Ainsworth Posted August 30, 2018 Share Posted August 30, 2018 We still have a change in our backlog to look at this. I'll make sure everyone is added to the change. This is not yet scheduled to be worked on. Regards, James Link to comment Share on other sites More sharing options...
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