samwoo Posted August 11, 2021 Share Posted August 11, 2021 Hello, In the Employee Portal, for the majority of our Services, we don't link to Service page. We simply create a page dedicated to that service, with a Links widget that takes users straight to the individual Catalogs within that Service. We prefer this over the Services screen at the moment as it looks better and gives us a more flexibility. What I have just noticed is that when a customer accesses the ticket, they have the option to go to the Service page... but we don't want this, as this will cause confusion as they will have ended up on a page that isn't accessible to them via the Employee Portal. Please can we have the option to remove this link if not already possible? We are not live with the Employee Portal yet. 1 Link to comment Share on other sites More sharing options...
Tina.Lapere Posted August 23, 2021 Share Posted August 23, 2021 + one for this. I have already mentioned this as part of the feedback post but unsure what the answer was. We too like you don't use the Service page but links to other pages we've setup. 1 Link to comment Share on other sites More sharing options...
Alisha Posted September 16, 2021 Share Posted September 16, 2021 +1 for us as well please. We would rather our customers only see the domain pages that we created. 1 Link to comment Share on other sites More sharing options...
HGrigsby Posted September 23, 2021 Share Posted September 23, 2021 + 1 for me too please 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 5, 2021 Share Posted November 5, 2021 I've added this to our backlog, but it is not yet scheduled. I'll update this post with any progress. Link to comment Share on other sites More sharing options...
samwoo Posted November 5, 2021 Author Share Posted November 5, 2021 Thanks @James Ainsworth! I wonder if this would be a toggle against the Service, or a global setting - is that something you might know now, or does that decsion come through during development? Link to comment Share on other sites More sharing options...
James Ainsworth Posted November 5, 2021 Share Posted November 5, 2021 I would probably suggest that it would be a global setting. If the requirement is to do it per service, then it would make it a bigger change. This is normally looked at prior to reaching development. It is important for you to make the requirement clear at this point. Do you need this per service? Link to comment Share on other sites More sharing options...
samwoo Posted November 5, 2021 Author Share Posted November 5, 2021 Just now, James Ainsworth said: I would probably suggest that it would be a global setting. If the requirement is to do it per service, then it would make it a bigger change. This is normally looked at prior to reaching development. It is important for you to make the requirement clear at this point. Do you need this per service? Thanks for clarifying - so basically, we do use Service Widgets for Service Domain Categories (Applications) for everything else we use the Links Widget, and these are the ones we don't want link back to the Service page, so I think we would need to toggle this per Service, but it's on by default. Link to comment Share on other sites More sharing options...
nasimg Posted November 5, 2021 Share Posted November 5, 2021 +1 per service 1 Link to comment Share on other sites More sharing options...
samwoo Posted June 14, 2022 Author Share Posted June 14, 2022 Morning @James Ainsworth, Did this ever reach discussions or is it still on the list to be discussed? Just checking to see if there are any updates behind the scenes that you may be able to share. Thanks, Samuel Link to comment Share on other sites More sharing options...
James Ainsworth Posted June 14, 2022 Share Posted June 14, 2022 Hi @samwoo While there is a change in the backlog for this, it is not currently scheduled for review. I'll let you know if I hear of any plans to implement this. There are a number of significant updates planned for Services and the Service Portfolio which will come first, before additional changes are looked at. 1 Link to comment Share on other sites More sharing options...
samwoo Posted June 15, 2022 Author Share Posted June 15, 2022 Thanks @James Ainsworth for the update. Link to comment Share on other sites More sharing options...
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