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samwoo

Hornbill Users
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Everything posted by samwoo

  1. Hi @Steve Giller, We're not on Windows 11 yet so it doesn't work the same way for us (we will eventually) that being said, apologies I didn't mention that I had already tried the windows 10 method, and it has a similar effect as pinning it to the sidebar in Edge as per my first screenshot above, except now I have less screen space because of the left and right bars on Edge also appearing - like so. Hence my request an enhancement for a more simplified request list to be discussed... but maybe only to be displayed when not on the main request list, for example if I am inside a ticket or a board. Thanks!
  2. Good morning, I am one of the many unfortunates that can only hook up a single monitor to the laptop (high resolution though!) and I wanted to find a better way of being productive on one screen whilst working on a ticket in another screen... but at the same time being able to monitor the request list (those lucky 3+ monitor people!). So, I thought in Edge, I could try pinning the Request List to the sidebar... but it doesn't have the effect I was looking for So, I would like to request an enhancement for a Simplified Request List to be added as a new option on the right-hand side of the screen: There need to be thought about where this sidebar would be available from within Hornbill It would be great if the counter next to the icon shows a count of changes to the request list (ie. updates or new tickets) It should be able to auto-refresh as well and inherit some of the functionality from the main request list (such as the ordering of columns, the highlighting of rows if a ticket has been updated etc) I am thinking if we create "Views" within the Request List, we can choose which view to associate with the sidebar, so we can flick between them if we need to. In addition to being able to use views from the main request list, I think other options should be available such as: Requests List of same team (if the sidebar is open whilst viewing a ticket, selecting this will filter the sidebar request lists to open tickets the same team assigned to the currently opened ticket) Useful for seeing other tickets in the same queue Request List of same service (if the sidebar is open whilst viewing a ticket, selecting this will filter the sidebar request list to open tickets from the same service) Useful for seeing other tickets in the same service Here is a mock-up of what I was thinking of:
  3. <Please Ignore this post - had a weird glitch when submitting my previous message>
  4. Thanks @SamS! The information is in there woo! Sorry I didn't notice it - I generally look for the guidance on the Wiki or Docs - but great to know and something that I will be mindful of in the future. Could I request extra functionality to allow us to define the message that is displayed (for example which folder it's gone into)?
  5. Good afternoon, I was looking to revisit the attachments archiver tool (https://github.com/hornbill/goRequestAttachmentArchiver?tab=readme-ov-file) and I was pleased to see that the tool now updates the timeline of requests. (Though I do wish we could specify the message ourselves, per conf) I then looked at the conf.json file and noticed a Services section that has not been documented anywhere. { "InstanceID": "" , "APIKeys": [ "" ] , "AttachmentFolder": "C:/Temp/" , "Services": [] } Please can someone advise on what should be here? I suspect it is a list of Service ID's, but it could be the Service Name and I just wanted to double-check before I run anything. Thanks, Samuel ps. This is great because then I can ensure that attachments from specific services goes into a specific folder, then I can do another conf with no Services define to pick up everything else and put them into a different folder.
  6. Just linking back to this post regarding the above issue:
  7. This issue is unfortunately still unresolved - please can this be investigated as we've gotten complaints about it on the new UI: It might seem minor, but it does impact the overall experience.
  8. @Sandip Bhogal To complement @Steve Giller's post, you can upload them to the Image Library under Platform Configuration. Once uploaded, you can then copy the Public URL for that image, then as Steve mentioned, you can use the HTML Tags / Wiki Markup to display the images in the Intelligent Captures, or even on the Employee Portal.
  9. Oh i'm too slow - having been struggling with internet issues and didn't notice a response was already posted lol
  10. Hi @aykut.boyraz, From what I can see in your screenshot, you are missing the On column name field. Try using: h_msg_id Each message has a unique ID number, so you basically want a count of all these unique ID's in a specific folder Hopefully that helps, Samuel
  11. Hi @SamS and @Joshua Howitt, Good news, adding in memberof as an attribute made it work, yay! docs.hornbill.com doesn't make this clear (at least how I'm reading it) so might be worth updating it to reflect this? Also I didn't need to include each of the memberOf in the main LDAP Filter, I just needed the one that references users who are in the Members group, and it was still able to iterate through each of the Groups the user was a "memberof" and check if they are a part of any of the ones specified in the Data Import Config, and if there is a match, then associate them with that Org. Thanks for both of your help!
  12. Hi @Joshua Howitt and @SamS, I am using this LDAP Filter currently: (& (objectClass=user) (objectCategory=person) (! (SamAccountName=L7*) ) (memberOf=CN=Members,OU=REDACT,OU=REDACT,DC=REDACT,DC=REDACT,DC=REDACT) ) So, everything inside the Members group is what I want to be included already. The Members in these groups are also a part of other AD Groups as well which determines who they represent - so I might be getting the wrong end of the stick, but it sounds like I need to create individual Imports for each potential group after they accounts have already been processed by the initial Members import? Or are you saying I need to include each of the other AD Groups inside the LDAP Filter, alongside the one I have above, like this? (& (objectClass=user) (objectCategory=person) (! (SamAccountName=L7*) ) (| (memberOf=CN=Members,OU=REDACT,OU=REDACT,DC=REDACT,DC=REDACT,DC=REDACT) (memberOf=CN=Conservative Group,OU=REDACT,OU=REDACT,OU=REDACT,DC=REDACT,DC=REDACT,DC=REDACT) (memberOf=CN=Labour Group,OU=REDACT,OU=REDACT,OU=REDACT,DC=REDACT,DC=REDACT,DC=REDACT) (memberOf=CN=Liberal Democrat Group,OU=REDACT,OU=REDACT,OU=REDACT,DC=REDACT,DC=REDACT,DC=REDACT) (memberOf=CN=Independent Group,OU=REDACT,OU=REDACT,OU=REDACT,DC=REDACT,DC=REDACT,DC=REDACT) ) )
  13. Good afternoon, I am updating our LDAP Import configurations to take into account the Members of our Wards, and I am utilizing the "User Options -> Organizations" to assign them to the relevant Hornbill Org. https://docs.hornbill.com/data-imports-guide/users/ldap/configuration#user-options (Scroll down to the Organizations sub-section) I can confirm these members are a part of the LDAP Groups specified by supplying the Distinguished Name value from AD into the "Member Of" fields, but when running the Import, it states that these users are not a member of any AD Groups and cannot therefore assign them to the "Organization" in Hornbill. I am using an account that has full access to Active Directory, and when running the LDAP query using PowerShell with that account, I can see the AD Groups these Members are a part of. I wonder if this is a defect within the LDAP Import Tool - please can someone have a look. Here is a screenshot showing a part of my configuration - we've taken into account all potential groups. (The reason I am using Department, is so this information shows up in the Co-Worker Search) # Thee messages in the log file: Yet these users are clearly members of AD Groups. Thanks, Samuel Wood
  14. Hi @TrevorHarris, Great stuff! I hadn't noticed that but I can see it now - cheers for that! So completely ignoring this request, the only thing left in my case, is my other request for Task Automations within the Workflows/AutoTasks (as linked in my previous post). Cheers for responding so quickly on this thread Trevor.
  15. Good morning, I would like to request for the ability to carry out Task Automations within all Workflows on Hornbill. Application: Core Scope: Entity Entity: Task Type(s): Get Task Information Update Task Task [Get Task Information]: Get Task Details Task Source (BPM/Board Manager/User) Task ID (If Task Node ID not specified) Task Node ID (If Task ID not specified) Outcome Title Details Priority Category Created On Created By Start Date Due Date Progress Assigned To Assigned To Type (User/Group/Role) Owner Completed On Completed By Completion Details Status Time Spent Get Task Owner Details Get Task Assigned To Details Task [Update Task]: Update Task Details (Not for Tasks created via the BPM) Change Task Owner Obviously, certain things cannot be done against certain Tasks, for example if they were created via BPM hence the inclusion of the Task Source. If a Task was created via the BPM, then they cannot be updated via the BPM (unless somehow they are included in Parallel Processing maybe?), but if it was created elsewhere such as via a User or via Board Manager, then we should be able to update them. I know we already have an Application Utility to get the Task Node details, the above is really to place everything under it's own Application Scope. Use Case: To be able to maintain Tasks via the Workflow, mostly to be used within Auto Tasks, but the flexibility should be there to use some of the functionality with the BPM Workflows. Using the Hornbill Roadmap Library as an example, I would like it so if a Task Card enters the 90-Day Commit Lane, it automatically updates the Task Due Date to 90 Days from today and assigns it to a Team (if not already specified). This should complement this request nicely:
  16. Good morning, I would like to request for an enhancement to extend the Auto-Task functionality so we can retrieve the Entity Type and Entity ID. Entity Types Requests Task Card Email Document Supplier Supplier Contact Post Note Entity ID The ID/Reference number of that Type Use Case Allows us to retrieve information from that Entity or even to update that Entity within a Board Manager Auto Task.
  17. Hi @SamS, I think the second option to go hand-in-hand with the main CSV import might be the most easiest for users. In my case I was easily able to convert the Software object into a JSON that was incorporated into the extract of the CSV file, but I can see why this might be difficult to manage across the board. Is this something the developers would be willing discuss and look into? Thanks, Samuel
  18. Good morning, I am looking to use CSV for the Asset Import. The initial configuration should be fine, but there are no details on how to populate the Software Asset Inventory using a CSV import. I have my CSV file, and in there I have a "Software" column, which is currently a JSON - is this correct? Does the Asset Import read the JSON contents for the specifying the mappings in the Asset Import config file? Any assistances / examples would be appreciated. Thanks, Samuel
  19. I don't think there is, so will +1 just in case
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