samwoo Posted October 17, 2019 Share Posted October 17, 2019 Hello, We have had some linked requests raised without a Service or Catalog (I will be investigating how this has occurred). We have noticed that not all the teams are populating in the "Owner Assignment" drop-down against the request. Can someone advise on how this is controlled, and how I can make all the teams appear in that drop-down? Thanks, Samuel Link to comment Share on other sites More sharing options...
ArmandoDM Posted October 17, 2019 Share Posted October 17, 2019 Hi @samwoo the teams displayed are only the ones supporting the service the request is raised against, so if the request has no Service then you should see all team. Unless all members of a team are disabled for assignment. Can you please check that the teams missing have at least a member enabled to assignment? Regards Armando Link to comment Share on other sites More sharing options...
samwoo Posted October 17, 2019 Author Share Posted October 17, 2019 Hi @ArmandoDM, Thanks for getting in touch. One of the Teams is Service Desk - if I am not getting the wrong end of the stick, everything is set as it should be? Thanks, Samuel Link to comment Share on other sites More sharing options...
ArmandoDM Posted October 17, 2019 Share Posted October 17, 2019 Hi @samwoo is there any user enabled for assignment ? Link to comment Share on other sites More sharing options...
samwoo Posted October 17, 2019 Author Share Posted October 17, 2019 Hi @ArmandoDM, Completely forgot about that area of the system - adding in a generic account works - thanks for your help What would be helpful as a feature request, is being able to have a count of Users in Team, how many that has assignment and how many that doesn't have assignment enabled. Samuel Link to comment Share on other sites More sharing options...
ArmandoDM Posted October 17, 2019 Share Posted October 17, 2019 No worries @samwoo, happy to help. I will mention your suggestion as a possible enhancement. Thank you Armando Link to comment Share on other sites More sharing options...
samwoo Posted October 17, 2019 Author Share Posted October 17, 2019 Thanks @ArmandoDM, In case you missed my edit above Quote What would be helpful as a feature request, is being able to have a count of Users in Team, how many that has assignment and how many that doesn't have assignment enabled. This should be present in the Service Desk screen in Administration, and each field should be searchable. Thanks, Samuel Link to comment Share on other sites More sharing options...
ArmandoDM Posted October 17, 2019 Share Posted October 17, 2019 Hi @samwoo , yes I read it and I will mention it. Regards Armando Link to comment Share on other sites More sharing options...
samwoo Posted September 7, 2020 Author Share Posted September 7, 2020 Hi @ArmandoDM, How did this get on? On 10/17/2019 at 12:36 PM, ArmandoDM said: Hi @samwoo , yes I read it and I will mention it. Regards Armando Thanks, Samuel Link to comment Share on other sites More sharing options...
James Ainsworth Posted September 9, 2020 Share Posted September 9, 2020 Hi Samuel, We don't currently have this as a requirement in our backlog. I'll monitor this post to see if it is something also wanted by other customers. Regards, James Link to comment Share on other sites More sharing options...
samwoo Posted September 9, 2020 Author Share Posted September 9, 2020 Thanks @James Ainsworth Link to comment Share on other sites More sharing options...
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