samwoo Posted January 18, 2018 Posted January 18, 2018 Hello, Some Business Processes in Hornbill sends an email to relevant teams, containing the details of a ticket, such as the description. A lot of tickets has Wiki-Markup in the description in order to make it readable to the user via the Service Manager. Using the Custom Fields is out of the question in some cases due to how much data is required against a ticket, which exceeds the amount of Custom Fields that are available. In the following example, the answers to some of the questions from a New Starter Request will appear in the description of the request, where each part is highlighted bold in Wiki-Markup followed by the answer provided from the forms. An email is then sent to the Business should the New Starter requires acess to an Application that we do not manage.The problem is that the description includes the Wiki Markup codes. This is what the email looks like once it's sent. As you can see, some of the text in the body should be BOLD, as shown in the actual ticket. Is it possible prior to the BPM sending an email, to automatically convert any Wiki Markup into actual formatting? Thanks, Samuel
James Ainsworth Posted January 19, 2018 Posted January 19, 2018 Thanks for your post Samuel. We are going to have a look to see what can be done. We will post back once we know if we can provide a solution. Regards, James 1
James Ainsworth Posted January 23, 2018 Posted January 23, 2018 Hi @samwoo It looks like some work has been completed to help support this. Keep an eye open the updates in Server Build 2877. Regards, James 1
samwoo Posted January 24, 2018 Author Posted January 24, 2018 Thanks @James Ainsworth, I will keep an eye out for that build. Cheers, Samuel
samwoo Posted February 8, 2018 Author Posted February 8, 2018 Hi @James Ainsworth, I believe this is server build 2877: I think the issue still persists and here is no mention of the email formatting being improved. Can you confirm? Thanks, Samuel
TrevorKillick Posted February 8, 2018 Posted February 8, 2018 @samwoo The build was 2878 This feature is an addition to the current email template modifiers described here: https://wiki.hornbill.com/index.php/Email_Templates Kind Regards Trevor Killick
samwoo Posted February 8, 2018 Author Posted February 8, 2018 21 minutes ago, TrevorKillick said: @samwoo The build was 2878 This feature is an addition to the current email template modifiers described here: https://wiki.hornbill.com/index.php/Email_Templates Kind Regards Trevor Killick Hi @TrevorKillick, That's perfect - I think I missed that, but thank you for pointing it out to me. I will be giving this a go Thanks, Samuel 1
samwoo Posted February 8, 2018 Author Posted February 8, 2018 Hi @TrevorKillick, I haven't had the opportunity to try it yet but is it at all possible to combine multiple modifiers? Such as: {{.H_description|empty|wiki}} ALSO the Modifiers section on the Wiki contains some Typos I think. For the empty, html and wiki ones there are 3 right curly braces instead of 2. Quote {{.H_firstname|upper}} {{.h_firstname|lower}} {{.h_firstname|empty}}} {{.h_firstname|html}}} {{.h_firstname|wiki}}} Thanks, Samuel
TrevorKillick Posted February 8, 2018 Posted February 8, 2018 Hi @samwoo I will correct the documentation, yes it should be possible to stack modifiers in the way you describe. Kind Regards Trevor Killick
samwoo Posted February 8, 2018 Author Posted February 8, 2018 Thanks @TrevorKillick for your assistance Samuel
samwoo Posted March 13, 2018 Author Posted March 13, 2018 Is it possible for other wiki-markup to be formatted in an email? I am thinking along the lines of [ code ] and [ blockquote ]. I am assuming that the actual formatting we see in Hornbill for the above codes is not possible when sent into an email, but how about having it so it... indents and italic the [ blockquote ] Puts the content of [ code ] into a single cell table and with dark-grey border Is this possible? Samuel 1
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