samwoo Posted November 4, 2016 Share Posted November 4, 2016 Hello, We in IT are the sole "Users" who support Applications / Infrastructure / Desktop / Changes etc. using Hornbill. We also have Business Admins for certain Applications who have no ties with IMT except for when they need Technical Support with their Application (in which they log a call via the Self Service Portal). We would like the ability to send these people the full call details (the same way we print from within a Request) via the BPM process when required. Exampled situation: When we get New Starters, for some Applications we support - we have to set up the New Users ourselves. But if the Application has a Business Admin then we will need to send their team mailbox the full details of the New Starter request (Call Details, Question Details, Timeline Details etc) - they do not need to update Hornbill. This will be handy as we have a list on the New Starter form where multiple Applications can be chosen - we manage some of them, the business admin manages the others. Thanks, Samuel Link to comment Share on other sites More sharing options...
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