Berto2002 Posted May 2 Share Posted May 2 We've noticed there are quite a lot of tickets were our users want to close one of their own tickets but they cannot. The use case is almost always "logged in error" or "no longer required" where they have a workaround or they can self-serve or the need has gone away or the issue has "fixed itself". However, all a user can do is send an update and then the Owner has to respond and resolve/close; which takes time. It would be a quick productivity gain across the board to have button that could be enabled to allow users to resolve/close/cancel their own IN or SR Requests. It would require a reason and we could have it resolve with a pre-set category. Link to comment Share on other sites More sharing options...
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