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Option for customer to resolve request


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Is there a role/ option to allow customer to resolve their own requests via the portal. Currently they have to ask the owner of the request to do this.

I've seen "Self Service Request Cancel User" role but don't want to cancel, prefer to resolve (in case you want to look at your past request). Also this role doesn't appear to work on Incidents



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I'm bumping this one again - surprised that this role/setting doesn't exist already.

Surely we want to allow customers to resolve their requests via the portal, this would reduce the ticket numbers (a good thing).


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