nasimg Posted November 8, 2021 Share Posted November 8, 2021 Is there a role/ option to allow customer to resolve their own requests via the portal. Currently they have to ask the owner of the request to do this. I've seen "Self Service Request Cancel User" role but don't want to cancel, prefer to resolve (in case you want to look at your past request). Also this role doesn't appear to work on Incidents Regards Nasim 1 Link to comment Share on other sites More sharing options...
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