nasimg Posted November 8, 2021 Share Posted November 8, 2021 Is there a role/ option to allow customer to resolve their own requests via the portal. Currently they have to ask the owner of the request to do this. I've seen "Self Service Request Cancel User" role but don't want to cancel, prefer to resolve (in case you want to look at your past request). Also this role doesn't appear to work on Incidents Regards Nasim 1 Link to comment Share on other sites More sharing options...
nasimg Posted November 12, 2021 Author Share Posted November 12, 2021 I'm bumping this one again - surprised that this role/setting doesn't exist already. Surely we want to allow customers to resolve their requests via the portal, this would reduce the ticket numbers (a good thing). Nasim Link to comment Share on other sites More sharing options...
Alisha Posted November 12, 2021 Share Posted November 12, 2021 Good idea! + 1 for us please. We often have customers update their requests saying the issue has been resolved now or it's not required anymore. Link to comment Share on other sites More sharing options...
nasimg Posted December 2, 2021 Author Share Posted December 2, 2021 Also want the customer resolve option available for incidents too. Link to comment Share on other sites More sharing options...
will.good Posted January 20, 2022 Share Posted January 20, 2022 +1 Link to comment Share on other sites More sharing options...
Sam P Posted January 24, 2022 Share Posted January 24, 2022 +1 Self resolution would be useful I think Link to comment Share on other sites More sharing options...
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