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StephC

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StephC last won the day on October 22 2020

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  1. StephC
    @David Hall appreciate the update! Unfortunately much like Emily said, analysts have the column showing for status but being able to quickly see by row which tickets are on hold is really being missed. We are getting comments daily from people asking when it will be fixed still, this is a real problem for us and is definitely having an effect on teams.
  2. StephC
    Hi @David Hall this is still causing quite a bit of noise for us, as the support teams are struggling with the missing functionality. Seconding the question about whether this can't just be set back to how it was, and when will the 'fix' be implemented?
  3. StephC
    @David Hall was there any update on this or when it might be fixed, please? It is continuing to make using hornbill more difficult for our teams.
  4. StephC started following Framework Issue , On Hold no longer shows as greyed out? , Raising a Request from email does not populate the Summary and Description and 1 other
  5. StephC
    We've had some comments already from our teams about this - it is confusing to people who don't already filter by on hold/ not on hold. I will also pass on the message that it is being looked into.
  6. StephC
    We've had this reported also, will gather more info as above. Just wanted to +1 the thread
  7. StephC
    Hello! Edit - Just re-read your original update that says the email apply isn't working yet, sorry!
  8. StephC
    Same problem for us! Guessing this is related to an update?
  9. StephC
    Working again for us also, so far.
  10. StephC
    Existing connections look able to browse our instance however if you refresh, you get the above message.
  11. StephC
    Getting this
  12. StephC
    Hello, Could someone advise whether resetting a service account password would leave the API keys on that account intact or would they need re-configuring after the password reset? Thanks!
  13. StephC
    Good timing - it started working again just after I raised the topic.
  14. StephC
    Hello, Seem to be getting this, I can see on the main status page there is an issue in Maidenhead, but our status page things everything is fine. Are they related?
  15. StephC
    Ours is still broken. Also can't email from tickets, not sure if related?
  16. StephC
    Gone for us too
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