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How to automatically chase an approver if no Authorisation is received in a given timeframe


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Is there a way of sending automated chase emails to the approver (cc in requestor) if the request has not been approved after say, 1 week, a different email after 2 weeks, then final email after 3 weeks to say the call will be resolved as no authorisation received.

I was thinking about setting an expiry on the authorisation then sending a chase email but we would need to do this for each week so this will add a large number of entities to some already crowded BPM's.  

Has anyone come up with a better way of doing this?

 

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7 minutes ago, MichelleReaney said:

I was thinking about setting an expiry on the authorisation then sending a chase email

As far as I'm aware that's the way to achieve this.

(Alternatively, you close the Request as "No Authorisation received" and let the Requestor do the chasing, raising a fresh Request when they've given the Authoriser a piece of their mind! I'm all about sharing the workload.)

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Thanks Steve, This would mean adding about 15 extra nodes in the BPM for each time it expires was hoping for a simpler option. 

Haha, I don't think just closing them without out at least chasing would go down too well :) We are trying to automate the requests to take the work away from service desk but if no authorisation is received then currently they just sit there waiting. 

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