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Can anyone help me with what the "image" section is in the details of a ticket please


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In the details section there is an entry called "image" It links to here primaryEntityData.record.h_image

Its always blank on ours so guessing we have nothing in that table entry. I'd like to understand what its purpose is and how maybe I can utilise it to our advantage.


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Thanks Steve. Sorry I'm having a real dim day today.
What would this mean "If the request is raised from a Post" 

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