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Found 3 results

  1. Can we request a new additional Portfolio Status value for Service. At the moment when you set a Service to a portfolio status to 'Retired' the service is no longer visible on the portals or live user app, but also the customer can no longer search for or view their previous requests under the service by the historic URL link. Can we ask that a new 'Archived' status is added, which has the same impact on visibility of the service the portals/live user app, but the requests logged under the service are still included in the portal request search and historic request URL links. In the real world operation of the Service Catalog, there will be many service changes which will necessitate the 'archiving' of services, but it is important that co-workers/customers can still access their historic requests. Cheers Martn
  2. When adding custom fields we have run into issues where we enter data and it 'saves' but when the page is refreshed the data in the custom fields disappear. Could someone have a look for us to see if there are limits to the text input for these fields? We enter test: when we save, text is added: refresh page: text gone
  3. Project Manager Portfolio Hornbill's Project Manager Portfolio is the entry point to view and access all of your projects. Its simple views and lists give a quick perspective on the current state of your projects, whether it be showing the progress toward the next milestone of a project or getting a glance at your top project risks.
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