LorraineS Posted January 17, 2022 Share Posted January 17, 2022 Hi , we have an issue where the request owner can no longer see Activities (1st screenshot). However, i can see it on my screen (2nd screenshot). it is preventing request owner the ability to close the call. please can you help to rectify this? Link to comment Share on other sites More sharing options...
Victor Posted January 17, 2022 Share Posted January 17, 2022 @LorraineS is this not the same as the below? Link to comment Share on other sites More sharing options...
LorraineS Posted January 17, 2022 Author Share Posted January 17, 2022 @victor, yes it is. i posted it on Thursday but didn't get a response. (put it in the wrong place) Link to comment Share on other sites More sharing options...
Victor Posted January 17, 2022 Share Posted January 17, 2022 @LorraineS I'll lock the other one to avoid duplicates. I'm afraid there is no guarantee on forum answers. Your organisation is subscribed to the Premier Success plan. For any issues your organisation can make use of a support request and if you have a query on forums, your organisation can also expedite an answer to it. 1 Link to comment Share on other sites More sharing options...
LorraineS Posted January 17, 2022 Author Share Posted January 17, 2022 OK Thank You Link to comment Share on other sites More sharing options...
LorraineS Posted January 17, 2022 Author Share Posted January 17, 2022 @Victor OK Thank You. please can you advise 'What is an Instance ID? Link to comment Share on other sites More sharing options...
HGrigsby Posted January 17, 2022 Share Posted January 17, 2022 Hi We have a very similar issue for two of our analysts and the screenshots look the same. As well as being unable to see the activities and tasks, they can't see the timeline either. Helen 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 17, 2022 Share Posted January 17, 2022 Hi @LorraineS Your instance Id can be seen in your URL. For example in https://live.hornbill.com/<your instance id>/. When submitting a support request, I believe it is case sensitive and it should be all lowercase when you enter it. 1 Link to comment Share on other sites More sharing options...
LorraineS Posted January 19, 2022 Author Share Posted January 19, 2022 On 1/17/2022 at 4:58 PM, HGrigsby said: Hi We have a very similar issue for two of our analysts and the screenshots look the same. As well as being unable to see the activities and tasks, they can't see the timeline either. Helen Hi Helen, our issue has been resolved. There were expirations on the authorisations nodes. 1 Link to comment Share on other sites More sharing options...
James Ainsworth Posted January 20, 2022 Share Posted January 20, 2022 Hi @LorraineS Thanks for the update. Pleased to hear that this is now working for you. Link to comment Share on other sites More sharing options...
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