chriscorcoran

Report on first and last email update on requests 1 2

By chriscorcoran, January 21, 2019 in Service Manager

Issues Gateway 500 1 2

By chriscorcoran, November 22, 2019 in Service Manager

New product support options out of hours support 1 2

By chriscorcoran, May 24, 2018 in Service Manager

• progressive capture
• mailbox

Mcrosoft Teams

By chriscorcoran, January 21, 2020 in Integration Connectors, API & Webhooks

Issues with emails this morning? [RESOLVED]

By chriscorcoran, February 3, 2021 in Service Manager

msg attachments do not open

By chriscorcoran, June 6, 2016 in Service Manager

• attachments

Hornbill Down?

By chriscorcoran, March 6, 2017 in Service Manager

• down

PowerBi R script issues since latest update

By chriscorcoran, November 28, 2019 in Integration Connectors, API & Webhooks

Attachments on inbound emails

By chriscorcoran, April 14, 2016 in Service Manager

• attachments
• Inbound emails

Employee portal URL changes?

By chriscorcoran, March 2, 2023 in Employee Portal

SLA Response

By chriscorcoran, May 15, 2019 in Service Manager

Automatic close on reopened calls

By chriscorcoran, July 27, 2016 in Service Manager

• reopening call

Report logged date and resolved date missing

By chriscorcoran, November 27, 2017 in Service Manager

• requests logged
• requests resolved
• (and 1 more)

  Tagged with:

  • requests logged
  • requests resolved
  • reports

how-to Link multiple SLAs to one service

By chriscorcoran, January 18, 2019 in Service Manager

• sla
• service

First Time Fix

By chriscorcoran, September 19, 2023 in Service Manager

Escalate - How it works?

By chriscorcoran, July 28, 2016 in Service Manager

• escalation

Hornbill Service Manger Enhancements

By chriscorcoran, August 4, 2017 in Service Manager

• features
• enhancements

Auto populate customer name

By chriscorcoran, October 12, 2020 in Service Manager

New SLA

By chriscorcoran, May 17, 2017 in Service Manager

• sla

Data Dictionary

By chriscorcoran, June 27, 2016 in Reporting

• data dictionary

SLA's and priority

By chriscorcoran, February 26, 2018 in Service Manager

• sla

Missing fields on views

By chriscorcoran, January 4, 2019 in Service Manager

• views
• missing fields

Logging a call refresh issues?

By chriscorcoran, October 18, 2016 in Service Manager

• refresh issues?

New activities feature

By chriscorcoran, July 14, 2017 in Service Manager

• activities feature update

Unable to add customer to view all organisations requests

By chriscorcoran, July 25, 2017 in Service Manager

• customer portal
• view all requests from portal