Employee portal URL changes?

[chriscorcoran]

Not sure if I missed an update but has the employee portal URL chnaged? I go to ours now and it  takes me to the service manager console.

 

[Daniel Dekel]

Hello @chriscorcoran,

Can you please clarify what do you mean with "I go to ours now and it  takes me to the service manager console"? What is the "service manager console"?

Perhaps you can send the URL that you use and where it goes?

Regards,

Daniel.

[chriscorcoran]

Hi @Daniel Dekel

 

sorry what I mean is I did have a shortcut link to our employee portal which allows staff to raise IT, Fcilities calls etc. When I was doing some testing today that URL now takes me back to the agent portal where I manage all teh calls that come in. Soi I'm not sure if the URL for customer\employee portals have chnaged or my links are just broken.

[chriscorcoran]

So when I go to live.hornbill.com/<Your_Instance> it takes me back to https://live.hornbill.com/delta/servicemanager

 

 

[chriscorcoran]

I have asked a member of staff to go to the portal and it just takes them to the about me page. Can I clarify what URL I should be using for the staff portal?

[Steve Giller]

The page you (and other Users) are landing could simply be due to the Default View setting:

[chriscorcoran]

I think I may have confused thinks. I'm unable to get to the emploee portal where I see services as if I was a basic user of the system not a user. I dont know if its a URL issue. I can't seem to find where I find all our URL's for customer and employee portal in the Hornbill application settings. 

 

 

[Steve Giller]

@chriscorcoran

The Customer Portal (note: this is for Contacts, not Users) is https://customer.hornbill.com/[INSTANCE_NAME]
The Employee Portal (note: this is now for both Full and Basic Users) is https://live.hornbill.com/[INSTANCE_NAME]

Signing in via  will take you to your Default View, set by clicking your Icon in the top right corner as shown above.

Selecting Company Home will take you to the Co-Worker's view of the Employee Portal, rather than the Request List.

The link provided above of https://live.hornbill.com/[INSTANCE_NAME]/servicemanager/ is not a complete URL and will probably show a 404 page.

 

[chriscorcoran]

Thanks @Steve Giller  I dont have that company home on my view, but I have found what I need, which is different from what we use to have. I guess it must have changed on the roadmap at somepoint and missed it. The one that works and ended up at  https://live.hornbill.com/delta/internal/home/ it use to be https://service.hornbill.com/delta/

[Steve Giller]

Company Home is the default term - your Admins may have given it a different name.

 

For: 

5 minutes ago, chriscorcoran said:

it use to be https://service.hornbill.com/delta/

 

[chriscorcoran]

Thanks @Steve Giller yeah missed it, but good to see the new portal. I take it the customer portal (external) remains the same?

 

 

[Steve Giller]

Yes, no changes there for the time being.