chriscorcoran

Ignore me, i was missing a manage rule! doh. Not created an SLA in a few years, my excuse anyway

I have created a new service level, linked it to the service portfolio, eveything looks fine, but when I pick the priority, it doesnt pick up the service level, what would I be missing?

@Steve Giller good point. I have removed it for the business process concerned. Thanks

One of our analysts pointed out the the first time fix stamp in the audit trail shows as written from the user rather that the HB system like other automated processes. Is it possible to change it so that it comes from the system rather than the user?

@Steven Boardman ignore, one of my form ID's was wrong. sorted for sure now

@Steven Boardman I thought this was working but when I choose the option creating the request it drops the results in to the questions section of the call rather than the custom field in the details

@Steven Boardman good catch, sorted, thanks!

Thanks @Steven Boardman so just doing a quick test, my h_custom_q field has the following options In the intelligent capture custom form I have the following selected When running it the option it gives me are different?

I have a custom field used in request\incident details section called 'origin' it’s a drop-down selection. Is it possible to add this to the intelligent business capture process when raising a request?

I had this working once @Steve Giller but only showing blanks again. Any other thoughts. HB report still shows correct data.

@Steve Giller thanks. I have run the report in hornbill and exported. I can see data in the custom q feild which is correct, so its populating. When selecting it in PowerBi I just get blanks.

@Steve Giller All of my new fields work and pull thourgh to Power bi, the drop down list field I created only shows null in my report not the populated source filed from the list, any ideas?

Its back

Unable to access the page

How do I add a dropdown field in teh call details design section. I can create one but not sure on the option to populate choices.

Sorted, it started to show once it was applied. Thanks

I'm just seeing Null in the report column in the csv from HB I do see Yes and No

@Victor I have included FTF in my BI dashboard but its not pulling any data back. If I run the report direct from HB I see Yes or No in the FTF Column. Any ideas?

I think the team were looking for something to come through like a monitoring alert, so disk nearly full on a server, so resolved before it becomes an incident.

@Steve Giller agreed. I suspected as much, I will feedback to the team Thanks

Is it possible to create a new raise type in the drop down? For example we want to create one for raise new alert

thanks @Victor

I have setup First Time Fix in Hornbill, and I report service desk stats through a PowerBi Dashboard, is there a field for FTF and pull into my power bi dashboard?

same

@Steve Giller Nothing