chriscorcoran Posted July 25, 2017 Posted July 25, 2017 Hi I have given a user customer portal access but I'm not able to find them under the > organisation, >requests, >portal access section in order to give them view all organisation requests setting. It only shows 6 contacts out of 58, is there a limit to view? or do I need to do this somewhere else in the admin console? Thanks Chris
chriscorcoran Posted July 25, 2017 Author Posted July 25, 2017 Forgot to add the customer was moved from one organisation to another. Does he need to be removed from something?
Martyn Houghton Posted July 25, 2017 Posted July 25, 2017 @chriscorcoran Sounds like you are in the correct place. In Guest Accounts in the Admin Tool, are they showing as the original or updated Company/Organisation? It could also be permissions issue. Are all the 6 that are displayed already enabled for Organisation View, i.e. is it just showing you who is currently setup as you do not have permission to change them? For our 1st Tier team we need to add the add the application rights as below. Cheers Martyn
chriscorcoran Posted July 25, 2017 Author Posted July 25, 2017 Thanks Martyn, I think its something to do with him being moved from one organisation to another as I can still add him to the view all requests under portal access. Its like its not worked out he has moved?
Martyn Houghton Posted July 25, 2017 Posted July 25, 2017 @chriscorcoran Does sound like that is the cause. I would log a request with Hornbill to get them to check it our under the skin in the database, as perhaps the Guest Accounts elements is not being updated when you change a contacts parent organisation. Cheers Martyn
Martyn Houghton Posted July 26, 2017 Posted July 26, 2017 @chriscorcoran Chris I notice that the recent collaboration build includes a fix in relation to contact organisation details when making a change, so could be related to your issue. Cheers Martyn
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