Jump to content

Recommended Posts

Posted

Hi

I have given a user customer portal access but I'm not able to find them under the > organisation, >requests, >portal access section in order to give them view all organisation requests setting. It only shows 6 contacts out of 58, is there a limit to view? or do I need to do this somewhere else in the admin console?

 

Thanks

Chris

Posted

@chriscorcoran

Sounds like you are in the correct place. 

In Guest Accounts in the Admin Tool, are they showing as the original or updated Company/Organisation?

It could also be permissions issue. Are all the 6 that are displayed already enabled for Organisation View, i.e. is it just showing you who is currently setup as you do not have permission to change them?

For our 1st Tier team we need to add the add the application rights as below.

portal.thumb.PNG.8e0e6ae57e34a231117444dde8c88249.PNG

 

Cheers

Martyn

Posted

Thanks Martyn,

 

I think its something to do with him being moved from one organisation to another as I can still add him to the view all requests under portal access. Its like its not worked out he has moved?

 

 

Posted

@chriscorcoran

Does sound like that is the cause. I would log a request with Hornbill to get them to check it our under the skin in the database, as perhaps the Guest Accounts elements is not being updated when you change a contacts parent organisation.

Cheers

Martyn

Create an account or sign in to comment

You need to be a member in order to leave a comment

Create an account

Sign up for a new account in our community. It's easy!

Register a new account

Sign in

Already have an account? Sign in here.

Sign In Now
×
×
  • Create New...