Adrian Simpkins

Notification analyst is owner, but when viewing request is not the owner?

By Adrian Simpkins, October 31, 2022 in Service Manager

Update emails in the timeline

By Adrian Simpkins, October 19, 2022 in Service Manager

• update call
• emails

Minor text display issue in the SLA screen

By Adrian Simpkins, October 13, 2022 in Service Manager

• slas

Assessment questions appear in wrong order?

By Adrian Simpkins, October 13, 2022 in Service Manager

Changing the primary key mapping for asset imports from the asset tag/host name to the serial number

By Adrian Simpkins, October 13, 2022 in System Administration

• asset import

Let customers retrospectively connect other customers in the portal

By Adrian Simpkins, October 11, 2022 in Employee Portal

• enhancement
• customer
• (and 1 more)

  Tagged with:

  • enhancement
  • customer
  • connections

Exporting request list data enhancement

By Adrian Simpkins, October 6, 2022 in Reporting

• enhancement
• request list
• (and 1 more)

  Tagged with:

  • enhancement
  • request list
  • export

Manual import of printer asset - unable to update Department field

By Adrian Simpkins, October 5, 2022 in System Administration

SSO Cert expired early?

By Adrian Simpkins, October 3, 2022 in System Administration

Emails sent from one request have defaulted to public but our global setting is Customer

By Adrian Simpkins, September 23, 2022 in Service Manager

Sites page freezes and can not move around data

By Adrian Simpkins, September 22, 2022 in Service Manager

Auto task for a team not assigned as a supporting team to every Service

By Adrian Simpkins, September 22, 2022 in Business Process Automation

Customer portal display issue in IC presented

By Adrian Simpkins, September 9, 2022 in Employee Portal

• customer portal
• intelligent capture

No option for Customer portal in the Forum, just Employee portal?

By Adrian Simpkins, September 9, 2022 in Suggestions and Feedback

Customer portal data issue using [[user.phone]] field

By Adrian Simpkins, September 6, 2022 in Employee Portal

• customer portal

Resolving a linked request where the linked request is already resolved / closed

By Adrian Simpkins, September 6, 2022 in Service Manager

Customer portal translations - changed one and now appears twice in the portal registration page?

By Adrian Simpkins, August 25, 2022 in Employee Portal

Unable to amend existing sub statuses?

By Adrian Simpkins, August 25, 2022 in Service Manager

• global
• substatus

Customer portal showing text **IN DEV**

By Adrian Simpkins, August 25, 2022 in Employee Portal

Can cancelled requests be auto removed from boards?

By Adrian Simpkins, August 12, 2022 in Service Manager

• board
• enhancement
• (and 1 more)

  Tagged with:

  • board
  • enhancement
  • cancelled requests

Updating an asset in the BPM

By Adrian Simpkins, August 11, 2022 in Service Manager

• asset
• bpm
• (and 1 more)

  Tagged with:

  • asset
  • bpm
  • enhancement

Can the manual import csv facility have the ability to identify existing assets and update these rather than create duplicate?

By Adrian Simpkins, August 10, 2022 in Service Manager

• asset import
• enhancement
• (and 1 more)

  Tagged with:

  • asset import
  • enhancement
  • csv

Feedback - rate our service to you unable to complete?

By Adrian Simpkins, August 9, 2022 in Service Manager

Can we output the date in custom fields 21 to 25 without the time stamp?

By Adrian Simpkins, July 4, 2022 in Reporting

Operational Level Agreement

By Adrian Simpkins, July 4, 2022 in Service Manager