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Service Manager

Discussions relating to the use/configuration of Service Manager

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  1. FAQs - Common Issues - Tips & Tricks

    This section contains articles presenting frequently asked questions, common issues and general advice with various usage and configuration that we find useful. If you have any queries about the content in the articles please communicate it via private messaging to one of the forum administrators.

    11
    posts

8,518 topics in this forum

  1. How long are Request Logs kept for?

    By Berto2002,
    • 2 replies
    • 158 views

  2. Change Request Process - Select Authorisers based on intelligent capture response

    By Matt Parker,
    • 2 replies
    • 236 views

  3. Linking Parent Requests to Secondary Child Requests

    By SJEaton,
    • 2 replies
    • 188 views

  4. Reporting using custom field date only, excluding time

    By Ashley,
    • 1 reply
    • 169 views

  5. Service Connections creating duplicating records when toggled

    By Gareth Cantrell,   
    • 1 reply
    • 193 views

  6. IT Computer Discovery Date?

    By Jim,
    • 1 reply
    • 159 views

  7. Can you use an intelligent capture or business process on the employee portal to identify the call class

    By katy_palmer,
    • 0 replies
    • 145 views

  8. Automatically add each owner of the Request as a member...

    By Claire Holtham,
    • 2 replies
    • 207 views

  9. Not enough date/time custom fields

    By Ashley,
    • 0 replies
    • 186 views

  10. Email update setting

    By billster,
    • 2 replies
    • 230 views

  11. Widgets since update

    By Jim,
    • 3 replies
    • 235 views

  12. Unable to resolve task as team member

    By Jamie Talbot,
    • 3 replies
    • 269 views

  13. Approval date via BPM

    By Ashley,
    • 2 replies
    • 274 views

  14. Intelligent Capture fields holding variables?

    By Jim,
    • 3 replies
    • 243 views

  15. custom buttons variables

    By Jim,
    • 4 replies
    • 253 views

  16. Ticket can only be resolved it Analyst populated.

    By Mark (ESC),
    • 1 reply
    • 147 views

  17. Request Category selected

    By Cigdem Turner,
    • 1 reply
    • 161 views

  18. Minor UI glitch on External Auth nodes - icons stacked rather than adjacent on rows

    By Berto2002,
    • 1 reply
    • 122 views

  19. Updating custom field in contacts not retaining the rename

    By Adrian Simpkins,   
    • 2 replies
    • 196 views

  20. BPM Operation - Add user to group or subscribe user to a service

    By DRiley,
    • 4 replies
    • 159 views

  21. Re-running Workflow Stages.

    By Ade M,
    • 4 replies
    • 320 views

  22. Link requests in BP

    By Met,   
    • 13 replies
    • 477 views

  23. email routing rules - best format for emails to be in when put into a service request?

    By Adam Toms,   
    • 4 replies
    • 229 views

  24. Unable to do Bulk Update of Budget Owner in Supplier Contracts

    By Frank Reay,
    • 5 replies
    • 209 views

  25. Personal Dashboards

    By Jim,
    • 3 replies
    • 228 views
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