Hi,
I am trying to add an option within an existing Change Request process so that dependent on the outcome of a specific intelligent capture answer, I can select which group of authorisers are tasked to Authorise the Change.
e.g.
iCap Q: - End User Impact Y/N > Yes Authoriser Group A in the Business Process, tasked to authorise
> No Authoriser Group B in the Business Process, tasked to authorise
I've looked at Parallel processing, but haven't worked out how to pick up the iCap response to add to the Business Process. (or if I can!)
There are probably different/better ways to achieve the outcome, but I keep drawing a blank.
Any suggestions gratefully received,
Thanks,
Matt