Mark (ESC) Posted June 22, 2023 Share Posted June 22, 2023 Is there a toggle in Application Settings that would stop tickets being resolved then closed when no analyst has been chosen. Thanks Link to comment Share on other sites More sharing options...
Steve Giller Posted June 22, 2023 Share Posted June 22, 2023 Probably this is the setting you're looking for. Note: If this is too restrictive, you can Lock the Resolve Action until the Request has an Owner. Link to comment Share on other sites More sharing options...
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