katy_palmer Posted June 29, 2023 Share Posted June 29, 2023 We would like the capture to determine the call class based upon questions and answers e.g. its broke/not working/stopped working etc. = incident then uses a capture and logs the call as an incident or I would like/I need etc. = Service Request uses a capture and logs the call as an service request. Is this possible? and if so how? Link to comment Share on other sites More sharing options...
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